Frequently Asked Questions

Appointments

How do I schedule an appointment?

You can call us at 541-382-4900

Ask about same day availability.

What will I need when I call for an appointment?

When you call, we’ll need to identify you in our electronic health records system. We also want to make sure to reserve the right amount of time for your appointment. Please have the following information available:

  • Patient’s name, address, phone number
  • Patient’s date of birth or Social Security number
  • Patient’s insurance information
  • Patient’s employer information
  • Patient’s emergency contact information
  • Reason for appointment
  • Whether you want to see a specific provider or the first available appointment

Also remember to check with your health plan to be sure that the care you’re requesting or that we’re recommending is covered by your plan.

What if I have to cancel my appointment?

Things happen. If you can’t keep your appointment, please call us as soon as possible and we’ll help you reschedule. Please remember that not showing up for your appointment or canceling with less than 24 hours’ notice may result in a cancellation charge.

What do I need to bring to my appointment?

Here’s a handy list of what you’ll need to bring to your appointment:

  • Insurance card
  • Medicaid/Medicare card (if applicable)
  • Social Security information
  • Photo ID (e.g. driver’s license)
  • Your contact information
  • Contact information of the personal responsible for payment (if other than you)
  • List of medications you’re taking
  • List of any known drug allergies
  • List of any healthcare concerns
  • Medical records or x-rays (if you’re being referred to us from outside Bend Memorial Clinic). For more information about this, please call (541) 317-4222.
  • Co-payment (cash, check, VISA, Discover, MasterCard or AMEX)

How do I choose my provider?

Don’t have a doctor yet? No problem. Call the Appointment Center, and we’ll help you choose the physician who is right for you. You can also review the Providers section on this site to get to know the many talented, compassionate physicians, physician assistants and nurse practitioners at Bend Memorial Clinic.

MyChart FAQs

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Watch the BMC MyChart How-to Video

Who do I contact if I have further questions?

You may e-mail us at mychart@bmctotalcare.com or you can call our MyChart Patient Support Line at 1-541-382-2811.

When can I see my test results in MyChart?

Test results are released to a patient’s BMC MyChart account after their provider has reviewed them or after 3 days regardless if the provider has reviewed the results. Tests that are sensitive nature may not be released to BMC MyChart.

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart, however, clinical staff will contact you with results.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when can I expect a reply?

Responses to any communication received through BMC MyChart, including prescription refills, will be addressed within two business days. When new information is available in BMC MyChart, a message is automatically sent to the patient’s email address, notifying him or her to login and view the information.

Can I view a family member’s health record in MyChart?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 1-541-382-2811 to request a new, secure password. You may also click the “Forgot password” link on the sign-in page to reset your password online.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at mychart@bmctotalcare.com and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

How secure is MyChart?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

My activation code does not work, what should I do?

For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, email us at mychart@bmctotalcare.com or you can call our MyChart Patient Support Line at 1-541-382-2811.

Billing

How may I pay my bill?

Bend Memorial Clinic offers you several options for paying your bill. You may pay your bill online, by US mail, by phone or by visiting the Main Registration counter at any of our clinic locations.

How can I receive a copy of my medical records?

If you would like to request a copy of your medical records, you may contact our Medical Records Department at (541) 317-4222.

Who should I contact if there is a change in my insurance or contact information?

If you have a change in information you can contact Customer Service at (541) 317-4200.

What credit cards does Bend Memorial Clinic accept?

Visa, MasterCard, Discover, and American Express.

What information will I need to pay my bill online?

Account number, first and last name, DOB, zip, and phone.

Click here to pay your bill online.

How do I contact the Billing Customer Service?

Bend Memorial Clinic Customer Service  (541) 317-4200

Hours of Operation: Monday – Friday from 8:00 am to 5:00 pm.

Who can I talk to regarding questions or concerns with my bill?

We’re happy to answer any questions you might have about payments and health insurance. Just give us a call at (541) 317-4200.